We offer a maintenance service that will help protect your system from technical issues. Within the competitive world of business it is essential to protect your telephone system from unforeseen failures. Any systems failures have an immediate impact on business. These issues can be an expensive problem to put right.
All maintenance contracts include.
· Unlimited Technical support over the telephone.
· Replacements of all core hardware systems parts against failure.
· All engineering time required to fix faults.
· Engineering travelling time.
We offer 3 different maintenance contracts – All our Service Levels include 15 minutes of remote maintenance per day as standard (Subject to remote connectivity being available). This allows for simple changes to be made without the need for an invoice to be raised. Any work beyond 15 minutes will be chargeable. There is no (Service level agreement – SLA) provided for the inclusive remotes, these are carried out within the same working day.